I was very impressed with the customer service support I received. I recently placed my first order and had a question and a correction to apply. eQuilter responded to me quickly and proceeded to answer my questions and assist me with the correction. One is always a little unsure when placing online orders for the first time. I was so pleased that I have already placed my second order. Thanks eQuilter!
Debbie Trested, Dade City FL
I love eQuilter. I have never been disappointed in any fabrics I have ordered. Their website is the easiest to navigate and matching fabrics could not be simpler. Thank you for making internet fabric purchases easy.
Donnell Williams, Mississippi
My order just arrived, and I am so happy. Thank you for the quality and beauty of your fabrics. And thank you for your social consciousness. Yours is a company I love to support. Happy Fabulous Fifteen Birthday!
Nancy Day, Austin, TX
As a senior, I find it hard to walk around in stores, so I have been ordering from eQuilter and absolutely love the fabric and patterns that I have purchased. The cost of shipping to me is also good. I highly recommend eQuilter to all my quilter friends.
Pat Sercombe, Canada
I was very impressed with the prompt service I received from eQuilter. The fabric was exactly as depicted by the photograph on the website. I am a very satisfied customer indeed.
Donna Debling, Stratford, Ontario
Friends, I love eQuilter. I recently completed a baby quilt for some nature lovers. I found all the animals and bugs and birds I needed for the window pane quilt. I bordered the animals with pine bough fabric and cornered with pine cone fabric. It gives the illusion of looking through the pine trees at the animals - adorable. All the fabric came to me in the mail, even in the awful snow we've had in the Midwest, from eQuilter. No cabin fever here! Thank you.
Anna Whiteway, La Grange, Illinois
When I decided to make my granddaughter a college quilt I was stumped when she asked for rose pink and beige. My stash was totally out of pink. So I went online and started a search.The only site I found with a nice selection of pinks was eQuilter, and to make it better they have a fat quarter packet at an excellent price. It seemed like I had barely turned around when the package arrived. What a wonderful surprise when I opened the box to find a sweetly wrapped package of the most beautiful pink fabric. Ever piece is special. I think my birthday came early this year.
Patricia Hinrichs, Connecticut
Your quick response to inquiries, your easy to use website, your great fabric pictures and exacting colors, your quick deliveries all packaged up like gifts to me, well, everything you do is beyond words. I only shop on line for fabrics here at eQuilter. No need to go anywhere else! Thank you for all you do to make my life easier!
Jan Nield, Kent WA USA
eQuilter customer service is so helpful. I seldom experience this even in a shop, never mind an online store. They make it easier to purchase fabric without seeing it by offering help and advice and going above and beyond.
Michelle Flashman, Connecticut
The folk at eQuilter provide a great service; always happy to answer questions very quickly; great range of fabrics at good prices; speedy dispatch and good tracking information re delivery. I recommend them!!
Elizabeth Bargh, New Zealand
I love eQuilter, they have the best and latest selection in fabrics, and their sale prices are fantastic. Thank you, Laurie.
Laurie Butcher, Wickenburg, AZ
Thank you eQuilter, you have done it again! I have been buying from you for 5 years now and am totally wrapped with the prompt and efficient service I receive from you. You always come through with excellent fabric, and I congratulate you on the high standard of service you always provide. Thank you!
Marie Woodward, WA, Australia
I only started to learn how to quilt a couple of months ago and just wanted to thank the really nice people at eQuilter for making it so much easier for me. The fabrics are gorgeous, and the system of colour matching and co-ordination on the site is wonderful. I am working on my second quilt at the moment (for my little grand-daughter) and am looking forward to improving my quilting skills, with eQuilter's help. Thanks again To everybody at eQuilter.
Pam Reynolds, Western Australia
Love eQuilter. My go to quilt fabric on line. Great customer service with a personal touch.
Shirley Tauch, San Antonio, TX
Thank you to eQuilter for all the beauties of many fabrics you offer and that you let us discover each week. Everything is really perfect! Jocelyne
Dabrowski Jocelyne, FRANCE
Thank you, thank you, thank you for all your wonderful customer support--to me! I truly appreciate your help and updates. eQuilter is such a delight to work with and to order from time and again. I will continue to spend my "dedicated" quilting dollars at eQuilter. I love to support my local quilt stores too, but for very hard to find items (like the two Tokyo Quilt Festival catalogs), there is NO ONE like eQuilter! You rock!
Lisa Tice, Northglenn, CO USA
Just received my order for my granddaughter's quilt. I am more than pleased with it. Beautiful and great quality fabric. Want to thank eQuilter for their kind and efficient assistance with my order. They gave good suggestions for coordinating fabrics. Also they called the next day after checking out the pieces to assure me that they were all matched up. I couldn't be happier with the whole experience. Just want to say thank you for all of it. I am working today on the quilt!
Ruby Bundy, London, Kentucky
A fun, organized website. I have bought lots of fabric and never had a problem. I loved it when Luana met Kaffe Fassett and interviewed him. I always use wish list and color finder. Best on the web!
Jeri Nussbaum, Vancouver, WA
Since so many of our small quilt shops have closed over the past several years, I found it difficult to find the fabrics I love, such as Kaffe Fasset. Happily, eQuilter has them all! I was recommended to this website from a very accomplished quilter who raved about the swift service. I have never been disappointed. There is a personal touch with every delivery. I cannot be more pleased. I purchase all my major fabrics from eQuilter and I intend to continue. I think you are wonderful!
Gail Boyce, New Hampshire
I love this site; I have a passion for vibrant and large format prints, and eQuilter is such a smorgasbord of delicious designs. The customer service is so good too, it's like going into your favorite shop. I've been a regular for at least seven years, but I prefer to measure it in quilts - completed, gifted, donated and enjoyed. Many, many quilts! Thank you for being there and helping me to enjoy my passion.
Maryanne Cathro, New Zealand
I always have had great service from eQuilter over the years, but they just set the bar for excellent customer service. After I placed my order I realized I needed one of the fabrics immediately to finish a gift. I called and it was ready for their next UPS pick-up. I received it the next afternoon. Thank you eQuilter for saving the day.
Sally Williams, Arvada, CO
eQuilter has always come through for me! Whether it's the fabric selections or the customer service, they hit the bull's eye, every time!
Penny , United States
Every time I hit a block on creativity, all I need to do is scroll through the 'newest' or the 'favorite designer' on your site and I'm on target once again. It is amazing how many times just one fabric from you makes the whole work again. Many thanks!
Susan Thomas, NJ
I am an elderly lady, I have been quilting for years! When we bought our first computer I went to eQuilter and loved it. I like the design board. I like to blow up a picture of a fabric and take it to my quilting room to make sure the colors work. They are so easy to work with, and I have never been disappointed!
Gail Hankel, Mickleton, N.J.
E xcellent service Q uality fabrics U nique line of goods I nteresting stories from Luana L ovely customer service reps T imely delivery E verything & Anything! R ated number 1 in my book!
Elaine , Portage Lake Maine
Service and communication is excellent....if I am home in Norway or in my second home in Turkey. So thank you so much, I am happy being your customer. Best regards Turid Øistad
Turid Øistad, Turkey
I am always so thrilled on your prompt attention and extraordinary service which is incredible. My orders have always arrived within a week, and in excellent order. I have had many orders over several years and am very satisfied. Many thanks.
Jan Drury, Boronia, Australia
I love dealing with eQuilter, always excellent and prompt service, even though I live in the Southern Hemisphere.
Sheila Craigie, Australia
I have been ordering fabric from eQuilter for only the last few months but in that time the fantastic use of colour and design they have far outstrips anything I can get locally. From the crazy, brightly coloured dogs and cats fabric with which I make dog/cat cushions which sell really well, to the nursery panels that I make into cot fleeces. The delivery of my order is always prompt and has a personal note to me written on the invoice which I find quite unique. Thank you eQuilter.
Ann Cruickshank, Great Britain
I love eQuilter! The material is wonderful, the prices are great! The design board is the best! I have never had a bad thing from eQuilter, and I have been buying from them for a very long time!
Gail Hankel, New Jersey
Again, the best and fastest customer service I have ever come across. Add to that the impressive range of fabrics, and shopping at eQuilter is a real pleasure - every time!
Hannelore Nunn, United Kingdom
When people admire things that I've made from your fabrics, I always tell them that I got from 'this place in the States' called eQuilter, and tell them I love their fabrics because they are different from what I can get here and they are such good quality, I like the feel of them, you can feel the difference.
Gail Everson, Pouch Cove, NL, Cana
Beautiful fabric very quick delivery to Australia. I will continue to shop with you; thanks for great customer service.
Dianne Eden, Melbourne Australia
I am a relatively new quilter although I am 71 years old. I gave my youngest granddaughter a large throw last week and she loved it. When I need some unique fabric (in this case it was Asian), I can find it on eQuilter. I love your site and visit frequently.
Alice Vanderlyke, USA
eQuilter is my go-to online quilt store. They have what you want, in stock, and a HUGE selection. Their customer service people are lovely, and their fabric is nicely wrapped in tissue. I highly recommend them.
Donna Wolf, Chicago
Wow, what a surprise in my mail. My thanks go to you and your company for having such a great web site with information about each piece of fabric in detail. I love that you give size of object in the print so it makes it easier to know if this is what will work in a projects. The photo of the fabric are very true to color. Finding specific items is easy as your search area works great. Finding items that coordinate is so easy. Your selection of product is great. Well, need I say more... Just a big thank you for all your hard work and helping not only the people that love sewing and fabric, but also charities.
Marilynn Dondero-Rich, Bellingham, WA
I live far from the nearest fabric stores. I can only tell you how very exciting it is to deal with eQuilter. The way the color matching is set up is invaluable. My new great-grandbaby got a beautiful quilt thanks to eQuilter. There were no problems matching fabric and getting the best of possible choices. I don't think I could have done better in a retail store. Anyone who might hesitate ordering is doing themselves a disservice. I am a dyed-in-the-wool eQuilter customer and hope you join me.
Glenda Geister, Lilliwaup, WA
Thank you for your beautiful site. Your kind and current thoughts are always welcome. God Bless.
Patricia Hansen, United States
I have had great service from eQuilter. Order is shipped promptly and I have received my orders quickly. Keep up the good work - from Nancy.
Nancy Parker, Australia
I have been an eQuilter fan for a long time. The service is fast and their customer service dept. is outstanding. They have always answered my questions, and anytime I want to get material for any project, they are the first ones I will check out.
Colleen Schinkel, Canada
Excellent customer service! I live in South America and need certain documents to get my fabric through Customs. eQuilter was incredibly responsive to all my requests. And I love the way you can search the Web site by color.
TonyI Gardner, Ecuador
Just a note to tell you that I received my order today and am once again so pleased with its contents and the quick service. The colors are always as depicted and the quality never disappoints. I love the personal touch of a handwritten thank you and the cute little stickers you always add. Have a wonderful Thanksgiving and a blessed holiday season.
Sue Johnson, Detroit Lakes, MN
Thank you so much for all the beautiful fabric which I order from the other side of the world. Your website is easy to use and the colours are very accurate. Thanks guys. Liz
Elizabeth Scott, New Zealand
My patchworks became much more beautiful after I found the web site of eQuilter. I buy frequently and I Always receive my fabrics on time. eQuilter is really a good partner!!!
Helena Schipper, Brazil Rio Janeiro
I love eQuilter – you have been so accommodating with my orders – thank you so much!
Diane Updike, Canada
I received my latest order today. I have been a customer for quite some time, and I decided it was time to express my appreciation for the excellent and friendly service I have received from your company. I am always pleased with the fabrics I order, and I would like to compliment the customer service employees who place my orders for me. I value the helpful, warm attitude with which the agents assist me. They never seem to be "rushed" or in a hurry to get on with things. The option of donating a portion of my payment to a charitable cause is also a plus. Your web site is definitely user-friendly, and I enjoy viewing and planning which fabrics to order to complete my projects. Thanks for your attention to detail and for conveying an attitude of helpfulness. Janet Hartsock
Janet Hartsock, Overland Park,KS
Every order I have received from eQuilter has been perfect! I love the quality of the fabric and the speed in which it is delivered! Thank you, thank you!!
Deborah Beatty, USA
I have been purchasing fabric online from eQuilter for a number of years. The website is great, easy to use, and showcases thousands of ever-changing fabrics. Orders are completed, posted and delivered within a short time. All successful companies are only as good as their customer service, and eQuilter has some of the best customer service staff I have had the pleasure to deal with. This site and this company are highly recommended. Thanks eQuilter.
Janette Frawley, Melbourne, Australia
Your website is my go to place to find unusual fabric, the latest fabrics, and good prices. I do frequent my local quilt stores but there are times that I just cannot find what I want locally. I very much enjoy your travels. The photos you share are remarkable. Thank you.
Linda Kelley, Virginia Beach, VA
I really like the eQuilter store -- lots and lots of fabric, quick service, and when I made a mistake in my order, eQuilter solved it quickly and easily. The pictures of the fabrics are clear and you can search on colors which is handy. The site is easy to use and friendly. I'm a fan!
Susan Daniels, Pullman, WA
I had such a pleasurable experience ordering material from eQuilter. First. All questions were answered by quilting professionals. Then when I needed a change order, that was handled quickly without question! My material came in and it looked exactly like the on line sample. I received my order quicker than I expected! I love eQuilter! order quicker than I expected
Kathy Nycz, Plainfield Illinois
I made my first order almost two years ago. I made my 26th a few days ago... I made more that 20 quilts and some kimonos, bags...with all those fabrics. I enjoy selecting fabrics from your e-store and I adore to open the envelopes each time I receive one of them. I am proud of you, for your generosity with the charity program and for your generosity working so much to show us what is happening with the quilting around the world. Thank you!
Clara Soloaga, Madrid/Spain
Since I discovered eQuilter, finding the right fabric colors for my quilts became a joy. Your web site makes online shopping easy. Making it easy to search and match fabrics of different colors or brands. And with your Internationl shipment, I know I can get the fabric I need but can't find it locally. Thank you for your efficient service and care. You are my favorite on line shopping site for my hobby, Quilting. wishing you further success and development. God bless you.
Amal Sarkiss, Zimbabwe
You folks rock my world - I really enjoy your web site and available treasures, awesome - your charity work is wonderful - keep up the great job! Thanks again!
Mary Helen Ralston, Killeen, TX
My eQuilter order arrived promptly, and with personal touches (wrapping for the fabric and a handwritten note) that told me my business was important. I will definitely be putting your company on my "repeat order list."
Cathy Basdekis, Longmeadow, MA
Lovely, full, exciting, current website run by a wonderful, caring, efficient, daring woman-Luana. I've ordered lots of fabric and never been disappointed. I even get reminders to buy my wish list! I love Kaffe Fassett!
Jeri Nussbaum, Vancouver, WA
I want to thank you so much for helping me to get my special fabric. It is intended to be for a triple Irish chain quilt for my niece, Nicole's, wedding gift. I am grateful the the order is on it's way sooner than expected. The two women I spoke with on the phone were very attentive. Thank you so much!
Christine Stephens, Wisconsin
I was thrilled to find the eQuilter web site. I made personalized laundry bags for my family members for Christmas. I was able to find special fabric to fit every member including my 8 month old great nephew. I was also able to find a laminated fabric to put inside his laundry bag. I never have these choices in local fabric stores.
Carolyn Gilbert, Visalia, CA
I have been an eQuilter customer for many years. They always have the best selection of cotton fabrics available. I have never been disappointed with the quality of their fabrics. Their customer service is wonderful--always friendly and helpful!
Lynette Lackey, Brazoria, Texas
I am writing this to say what a pleasant experience I have every time I order fabric from eQuilter. I have been a customer for quite some time now and I've never had a bad experience. I always get exactly what I ordered and the fabrics are rich in color and prettier than what I expect. If I have any questions, the customer service department is always courteous and more than willing to answer my questions. THANK YOU eQuilter for making my quilting experiences pleasant ones!
Bette Gerber, Florissant, CO
I love, love, love eQuilter. I could spend hours just looking at all of the new material and designs. Yes, I put many on my "wish list" and probably buy only 20% of them but it sure is fun. The quality of all of your materials has never disappointed me!!
Rae VanDeMotter, Brunswick, OH
I just love eQuilter. Just when I think that I might be asking too much, you always come through for me. It is really difficult being overseas and finding fabrics at a good price. Despite mailing to an APO address (which seems a real challenge for many companies), eQuilter is always happy to complete the orders and they get here really quickly. I recommend eQuilter most highly!
DiAnna Martinez, USA/Germany
I just love eQuilter! I find everything I want and more! Every time I look at all the gorgeous fabrics available I get more and more ideas. OH the insanity of it all...it's so much fun! I absolutely am a fabriholic!!!
Donna Cox, USA Kentucky
Thank you for the wonderful selection of fabric I order from eQuilter. I work in the main hospital of our city of Christchurch NZ. As a theatre nurse I have been making my own theatre hats from Cotton fabric and before long orders where coming in thick and fast for more hats which others wanted. I have so much fun looking at fabrics to make up. I am so thrilled to have found eQuilter with such a wide range of fabric to choose from!
Angela Overend, New Zealand
Here are the reasons I like and only buy online from eQuilter: I can view 100 items at a time. I love your fresh and inspiring fabrics. I love your You Tube videos. Service is so good. Prompt delivery. Love to click on "New" to see the new items in stock; So simple! Excellent search options. Bright tissue wrapping papers that I reuse as a mixed-media artist.
Judy Bingham, Coronado, CA
Received (lightening fast I say) my order today and just had to let you know that your shop is fantastic. The fabric is quality, the print design - unique, the selection is HUGE. The fabric cuts that I selected look so good in person and I can't wait to get started on my project. I also like the way you cut, fold and pack the fabric for shipping. Makes it feel like Christmas morning. :>} Lovely. I also appreciate the (large font) receipt with the swatches and cuts. You rock. Thanks for being a top notch internet company who cares about customer satisfaction.
Phyllis McNeil, Scooterville, IL
I loaded my car with all my sewing supplies before I left Scottsdale for Mammoth Lakes. When I unpacked everything, I discovered I had left a vital item, and there are no fabric stores in my area. So I ordered the item from eQuilter, and it arrived in short order. Your service is outstanding!
Joann Holloway, Mammoth Lakes, CA
eQuilter personnel are friendly, helpful, and professional. They have made suggestions when I have had questions. Their products are just as described and of high quality.
Edyth Irvine, Mammoth Lakes, Ca.
Opening a package from eQuilter is like my Birthday and Christmas rolled into one package. The fabrics are always first quality and I feel like a kid in a candy store as I gaze in wonder at the beautiful items. I can hardly wait to play and design and as always be inspired by their books.
Rosalyn Harwood, Delta, Colorado
I have been buying material from eQuilter for about 12 months now, I find the prices are great and service is top notch, love doing business with you. Your Australian buyer ... Paula
Paula Mccormack, Australia
Quilt shops are a minimum of 30 miles away from me. Your website is user friendly and staff very helpful. You are my primary source of fabric purchases and I appreciate the opportunity to support one of my favorite charities in the process. The short videos you have are a great compliment to the site both in getting to know you folks and what else is happening in the quilt world. Thanks!
Ruth Branham, High Springs,FL
Here's why I love, love, love eQuilter.com. It begins with this being the easiest and best fabric web site to navigate and work with. The best selection and the best shopping. I always find what I want and more and find it so wonderful and inspiring to work my way around all the multitude and wide variety of designs and materials. First and foremost I am a quilter. The icing on the cake is that eQuilter goes above and beyond. The customer service is superb! Responsive and personal - ALL THE TIME! I love that as a company they think of the greater community - the charities they support and the victims of tragedy and life's challenging catastrophes. EQuilter is always my very first "go-to" fabric site. No reason to go anywhere else.
Meredith Dobson, Pittsburgh, PA
Gorgeous Fabrics -when on sale, the VERY BEST SAVINGS!
Theresa Schlaak, Sherwood WIsconsin
I have shopped with eQuilter numerous times and have been super thrilled every time - great fabric, great prices, great service! Description of fabric is always exact and quality is always excellent. They also manage to put as much as possible into your post pack to get as much value as possible for your postage costs - which is great when posting to Australia! Thanks everyone at eQuilter!
Joanne Le Pla, Australia
Thank you so much for your great customer service. Your assistance with finding and resending my lost package was very much appreciated and, might I say, unexpected. I never fail to mentioned to friends just how good eQuilter is,not only with the range of fabrics available, but especially your customer service and charitable works. Keep up the wonderful work!
Pauline Forsdick, QLD, Australia
My second order arrived today and once again I was thrilled with my fabric and super impressed with the care taken in packaging my order. My orders also make it to my door in record time. Your design board is a great feature of your web site making fabric choices so much easier. Well done team :)
Denise Hamilton, Western Australia
What can I say that I haven't said before. Your site is user easy, your help with locating items, your realist color and patterns of fabric, your prompt deliveries and the "gift" wrapping (with the staff's cute notes and stickers) are all great! How could you improve on perfection?! Thanks for all my great fabrics!
Jeanette Nield, Seattle
Dear Luana, every email from you encourages and inspires me to keep on having a go at new and different techniques, and patterns, to the best of my ability. I love reading about your trips and seeing your wonderful photos, but most of all I am so very pleased to have a minuscule part in your company's generosity to those in need, whenever I purchase fabric. I am on a pension, so am not able to buy anywhere near as much as I'd like to, just for the pleasure of seeing it in my stash, and having a wide range to play with for the next hundred years or so ... I couldn't be happier with what eQuilter offers me. Thank you and your team so much.
Liz Zarlenga, Australia
I am blown away with the prompt service of eQuilter. I make quilts for Project Linus. One of our projects is to gives quilts to foster children being adopted. These children have been through so much and deserve something to remember this special day. Our coordinator sends an e-mail to the group stating the age and likes of the child. Many times we don't have much time to make the quilt before the "special day"! I am able to order the fabric and within 3 or 4 days, the beautiful fabric is in my hands and being quilted. I am so happy to have found your site and will continue to order the wonderful novelty fabrics you offer.
Trudie Phares, Bryan, Texas
I love eQuilter, you are my favorite fabric shop, I have told so many of my sewing buddies about my great purchases and they now are hooked on equilter. You have never disappointed me every time my order arrives I am like a child at Christmas. Thank you to all at eQuilter for making my sewing so enjoyable.
Teresa Smith, Australia Narellan
.....and lots more testimonials to come!