Dear Luana and Paul, I'm sure that you have heard from many of your loyal customers. I can't let the season pass without saying thank you to both of you...I want to thank you for your continued crusade to be responsible corporate citizens. This year, in particular, has been so difficult and could so easily have led us down a path of cynicism and despair. I don't think that it is an overstatement to say that businesses like yours make a huge difference in the way that we view ourselves both individually and as a nation. I am so pleased to be a customer of eQuilter.com and feel that I am part of a world where commerce can flourish and serve a higher purpose at the same time. I congratulate you on your achievement. You have both done a fabulous job of making this company a phenomenal success and I am certain that your commitment to the greater good is responsible, at least in part, for that success. I wish you both the most joyous of holiday seasons and peace and prosperity in the new year. I hope that you can relax and enjoy some time with your boys and celebrate the return of the light. It is a magical time of the year when, as people, we have the opportunity to reflect on the beauty and fragility of life and renew our commitment to leaving the world a little bit better than the way we found it. My very best wishes to you and yours for a wonderful year. Thanks for all that you do.
I would like to thank everyone that was involved in my recent order. I placed it after noon Oregon time and the order went out that day! My daughter was so thrilled to get her curtain material in 3 days!! I have always been pleased with the quality of material and excellent customer service that eQuilter has proved. However how, you have surpassed yourself - with EXCEPTIONAL customer service. In no other industry, no other dealing with merchants have I ever been treated better Congratulations to everyone. Thanks!
Just had to contact you and say WOW!!....My order of batiks and silk-cotton just arrived and they're even better than I expected...I picked them out for a patchwork wearables class and they are fantastic...I can't wait to wear it...The colors come together even better than I hoped. Thanks for the prompt shipment...I hope more people know about the rayon batiks, they're great...
I just have to write to you once again to congratulate your Company for the excellent service you provide to your customers. I have dealt with a few different Companies in the States and I have to say, without a doubt Equilter is the BEST in all respects, postage - delivery, Oh well just everything, well done. My thanks to all the girls who send their lovely little messages and stickers.
I just wanted to take the time to let you know what an absolutely fantastic business you have!! You have, by far, the best fabric selection. I live in a major city, San Diego, but almost all of our fabric stores have closed. The only store within miles of my house is one of the those chain stores, so the selection and quality of fabric are both very poor, not to mention the customer service. I am equally impressed with your website. It is a true pleasure to be able to browse the "aisles" anytime, day or night. The website runs flawlessly, and is easy to use. I especially like the wish list. I use it all the time to keep track of fabrics I am interested in, and then place most of my orders from that. In addition, I truly enjoy the hominess of your newsletter, the handwritten notes on the invoice and your contributions to charity. I have recommended your website to many of my friends and co-workers in search of a good source of quality fabric, and will continue to do so in the future. It is such a pleasure to have found a company that is providing outstanding service combined with committed and caring customer service. I plan to be a customer for many years to come.
Wickedly wonderful site! I can see you're going to be dangerous to my Visa! I love being able to preview the fabric, and your descriptions are first-rate. The thumbnails linked to the large images are a wondrous idea! What more can I say, except, please, please, PLEASE keep up the great work!!I love how you keep the site so current (e.g., I checked yesterday morning and by yesterday afternoon, when I checked again--yes, I'm addicted--there was new fabric on King Arthur and dragons). As an admitted, avowed, and confirmed fabriholic, you're my favorite fix--absolutely the next best thing to camping out in a fabric store! And so much more convenient! My sister and I went on-line last night to "ooooo" and "ahhh" over your selection. I still can't get over how much you offer! It is a dream come true!! I also had to say another big THANK YOU for my orders. It makes me feel very special that the fabric is so carefully wrapped in tissue paper and that the receipt invoice is on special paper, too, with stickers. Everyone likes to feel important, and you sure make your customers feel that way!! The fabric is so delightful--it's like my birthday when it comes--fun stuff, just for me (at least, right now, until I make it into gifts for others), that I can dream about as it runs through my fingers. With eQuilter.com around, who needs any other fabric store?!
Firstly, I want to thank you all so much for the help and excellent service! Thank you, thank you ..... Secondly, I want to tell you that I am absolutely delighted with the fabrics Each one is outstanding - and the dolphins and whales - simply superb, beyond my expectations. In fact, I am going to have to change the pattern I was going to use, as I just cannot cut the beautiful designs into small pieces! The site is so superb, you cannot go wrong. Your site does get better and better - user-friendly, and I am convinced the best fabric site on the internet You have to know that shopping this way for fabric, I have been thru site after site, and just do not find anything as fantastic as yours. My thanks again to all at eQuilter
WOW! Super service and excellent packaging. I wanted to write to thank you for the wonderful website and all the super features it has. I was able to track my order and it arrived as predicted. It was packed neatly and the order was correct. And I really like these Laurel Burch fabrics. You have the best price on the web. I will remain a faithful customer; Thank you so much!
Hi Luana, I live in South Australia and am relatively new to quilting and patchwork. Last year I searched all over Australia for flannel fabric printed with fly fishing lures for a quilt for my husband - to no avail. And then I discovered eQuilter.com - the find of the century. I found exactly what I was looking for and also a nice bonus - a lovely old fashioned sporting print for the backing of the quilt. I was nervous about ordering from overseas but my several emails to Paul & Luana answered all my nit picking questions and the fabric arrived sooner than I expected. What a delight - beautifully packed with a little personal note with pretty stickers on it (really girlie). It was a tonic just opening the packaging. I collected the parcel on my way to work and opened in front of the girls - lots of oohing and aahing! The fabric was just divine and so perfect and it did not cost me any more than fabric I buy in Australia - even with the postage. Congratulations on a superb website, top rate customer service and your terrific forum. I have only discovered the forum in the last couple of days and already have received much helpful advice and feel like one of the family.
I have ordered from you twice and love love love your fabric, service and SELECTION! Oh my goodness SELECTION-- I will not make a quilt ever again without YOU!!! NO one anywhere on the internet or in any shop compares to you! I love the option for the design page also. It is wonderful to be able to compare and select. You are the best quilt shop in the universe!!! Kindest regards in quilting.
Thank you so much for the best customer service in the business. I live 35 miles from my nearest quilt shop and find I don't need them after all. You have everything! And ordering is so easy! I'm also into machine embroidery and my most recent order is for Sulky thread. Can't wait to receive it and start on some Christmas projects! I also browsed the baby and kid fabrics today and find you have quite a fabulous selection. Please keep up the good work. Also, to know that the Breast Cancer Research program is benefited each time I order is a real bonus. Thank you,
I have been to enough web-sites for fabric to know without question that yours is the BEST site on sooo many levels for sooo many reasons. When I shop at Jo-Ann's, Wal-Mart, or Piece-In-Time, a local quilt shop, I mention your site whenever possible to customers and employees. And for sure the site name is easy for people to remember. Just thought you'd like to know.
I am so excited! Today I received my order of selected fabrics from you. Because of your clear images and the ability to enlarge the thumbnail sketches of fabrics, it is easy to pick out contrasting and complementary fabrics. I was able to use your design board to mix and match fabrics. I like the ability to move fabric boxes and to duplicate them. It would be helpful if one could click on selected fabric to enlarge the sample in the design board. The fabrics, which I received, were exactly how I envisioned them. Thank you for your wonderful web site and your excellent service.
I am a fairly new customer of E-Quilter's and I have made about 4 orders from you all. I just want to say, first of all that your website is beautiful and second that I have been very satisfied with the fabric that I have order. The pictures on your website makes the fabric look so beautiful. When I first went into your site and saw the fabric, I said to myself that I know that the fabric could not be that beautiful in person, but I was very very wrong. All of the fabric that I have ordered has been true to the pictures or even more beautiful. Paul has done an excellent job in creating a website that does justice to the beauty of the products. Presentation is everything. I just wanted you all to know that as I am sure you are well aware, but I know it is good to here it sometimes. You all are a danger to a fabric junkie like me. Keep up the good work.
I received my order yesterday in the mail. I was very impressed with how quickly I received it after just placing the order a week ago. The fabrics were even better than I had expected. The quality could be felt by just touching the fabrics and looking at the vibrant patterns and colors. I was very impressed with the selection on e-quilter and equally impressed when I saw the fabrics in person. The website is easy to use and VERY well organized. I have to say that the organization and easy to use format was what ultimately made me order from eQuilter. Customer service was above and beyond. I really appreciated your little handwritten note and the sticker was just a sweet little addition.
Stephanie Michelle Wells
I am writing you and Luana a quick note to let you know how much I *love* shopping at eQuilter.com. Your selection is incredible. Your commitment to helping charities is wonderful. The way the fabric arrives, wrapped in colorful tissue paper and with a hand-written thank-you note...well...that is just a class act.
Dear eQuilter, you are by far the best quilting site I have come by. I have ordered from you many times in the past and just had to take a minute this time to thank you for your quick delivery and how your packaging helps ease the pain of buying more fabric that I really don't need. I feel like when I open your package it is like Christmas. You always take that extra step and always include a little note. Too many times in life people just keep moving on-never letting anyone know how they are appreciated. Couldn't let one more time go by without praising all of you at Equilter. You all Rule, and I am sure the owner of this wonderful company is very honored and proud to have such a great customer service staff. Thanks again, and I WILL BE BACK.
Dear Luana, Last week I placed my fabric order with you. This was the first time I have ever ordered fabric online. First of all, I was surprised at the rapid response from eQuilter. My package arrived within a few day. I was so excited, and then I opened by package. The fabric was wrapped like a present. WOW! Then I opened the beautiful gift wrapping and saw my fabric. It looked just like the picture! I hugged my three pieces to me like long lost children. They were beautiful. I loved the fact that you enclosed a print out that also showed the picture of the fabric. This was great and l loved the little stickers too. Thank you so much. You know I will be ordering again.
I thought I should tell you how much I like shopping at eQuilter online. I am pretty much housebound and now buy most of my fabric online. I have checked out just about every fabric store on the web and none of them compare to your design and ease of ordering. My criteria is they be a good cotton fabric, then I shop by color/design, and being able to narrow down the selections by color is terrific. The design board is absolutely essential. I also appreciate the small photo of each purchase that appears on the sale slip when I receive the fabric; it is much easier to go thru those than my fabric and it provides a quick and handy reference as to what I have purchased. Please stay in business forever!
Dear Paul and Luana, This is my fourth order from eQuilter, and I cannot express adequately how beautiful your website is! I am a web designer and author and your site is so aesthetically pleasing to the eye, excellent navigation, beautiful, clear resolution images that are fast rendering with an easy reading font type and size! I'm having a hard time deciding what is more awesome...the site or the fabric! As an artist, I plan on developing some wall-hanging designs featuring florals and landscapes with my recent fabric purchases...have some inspiring ideas...just have to find the dedicated time to start them. Your prompt shipping and personalized notes within my orders make shopping with you so special. Please thank your ladies for their wonderful service, as well! My best to both of you for your continued success! You're the best on the web!
.....and lots more testimonials to come!