free shipping on orders over $100,
50% off for international.
Largest selection OVER 1000 NEW PRODUCTS PER MONTH!
2% of sales go to charity:
$1,374,900 raised so far.
Call us: 303-527-0856
Toll Free USA 877-322-7423, Local 303-527-0856

eQuilter Returns

At eQuilter.com, we are dedicated to your satisfaction. All orders are inspected twice before shipping, and we will gladly refund or replace any incorrect or defective item and most non-defective items, provided that you return them in the same state in which you received them (must NOT be washed or cut, no cigarette or other odors, etc). Please inspect your order upon receipt, as returns MUST be received within 30 days of the shipping date of your order. Books, Magazines and Patterns are NOT returnable, due to copyright issues.

All Sales from our Clearance Categories and all Special Orders are FINAL; NO Returns are accepted.

Incorrect or Defective Items

We stand by the high quality of our products and service. If we have made a mistake in your order, or if you receive a defective item, we will gladly issue to you a full refund or replacement upon receipt and verification of the item.

Changed Your Mind?

If you receive something and decide you don't want it after all you may return it and we will credit you for the cost of the item (shipping not included).

If it is a cut-to-order piece, we charge a restocking fee of 15%. On pre-packaged items, there may be no re-stocking fee, provided that the package is not opened.

We go to great lengths to give an image and description that will accurately describe the product, so our customers will get exactly what they want! We also provide a computer monitor calibration procedure in order to achieve the most accurate on screen images.

If you have any questions, please feel free to contact us by email, phone, or fax.

Read eQuilter testimonials

"Your website makes it is easy to find what I'm looking for. In fact I've tried other sites and return to you every time. The order comes promtly and with a small very nice personal..."

Wendy Jewett, Olympia Washington

September 21, 2011

"I just wanted you to know that I really appreciate the quality of the fabrics you carry; I never have to worry about what I am getting. And your variety of panels is unparalleled!..."

Ginger Berkhouse, Phoenix, Arizona

November 6, 2015

"I'm always excited to see that I have an email from eQuilter. I spend a lot of time reading the latest quilting adventures and checking out the new fabrics. It's the greatest fun...."

Linda Kelley, Virginia Beach, VA

November 19, 2014

"I recommend the eQuilter fabric store. The staff was attentive and helped deal with my payment problem. Now I have already received my order - fabrics are great! Thank you! Merry Christmas..."

Zlata Ratskevich, Russia

December 24, 2011