OMG I am having one of those days where I want to scream and pull my hair out so this will be short. I went to my Covid booster appointment and they told me my Medicare coverage had been invalidated. I just spent 3 hours on the phone, and online with Live Chat trying to get it sorted out. And the bottom line is that I will now go back and get the vax tomorrow but I lost my studio time today because you can’t talk to a real person on the phone anymore. (Except when you call eQuilter!)
So I hope you appreciate that we still have a real person who cares about you and your questions, who can answer the phone and emails, and if you are in another country can do Live Chat with you during our business hours. Paul and I both have a pet peeve of having to listen to recorded choices and push buttons with automated or AI ‘customer service’ for other companies, and then you end up not getting what you need and you bang your head against the wall and scream into a pillow. Or a high loft quilt.
Yes I leave on my textile & costume tour in 10 days so I really need to get that booster this weekend. I am always on a deadline with a quilt (I just finished 2 and now I am on to the next deadline) so losing 3 hours in the studio because of somebody else’s mistake and no customer service is something you can probably relate to as being supremely frustrating. (Breath…..)
I finally found somebody who could help me and I told them they had just earned their angel wings.
But Deandra and our customer service staff earn their angel wings Monday through Friday from 8 am to 5 pm Mountain Time. If you have called or emailed us with a question, you know what I mean!
sharing your love for fabric,
Luana and Paul
Travel/Lecture Dates:
December 3-16 – Italy Textile & Costume Tour – Alpine Xmas Markets.
Jan 9 – Fraser Valley Modern Guild – Art & Activism Zoom Lecture
Jan 21 – Visions Museum Zoom Lecture
Feb 25 – Mar 5 – Kyoto Quilt Festival
Visit eQuilter’s Instagram, Pinterest or TikTok pages for Color and Design ideas.
See Luana’s Flickr Photo Pages for travel images, comment on our blog, or follow us on Facebook.
Check out our Video pages for interviews and show reviews.
