At eQuilter, it is our sincere wish to provide you with the finest customer service and support. Your complete satisfaction is our top priority.
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FAQs
Shipping Info
You may view our customer service categories:
Searching the Store
eQuilter Color Finder
eQuilter Free Pattern Designer
How to Pay for your Order
Shipping Methods and Costs
Return Policy
Monitor Calibration
If you have additional questions, please Contact Us Here
Frequently Asked Questions:
What is the fabric content of fabrics at eQuilter ?
What is the width of fabric at eQuilter ?
Where are eQuilter fabrics made?
When can I expect delivery of my order?
What is the fabric content of fabrics at eQuilter ?
eQuilter.com carries the finest quality merchandise. Most of our fabrics are 100% cotton unless otherwise indicated. We also carry some other fabric materials (like Rayon, Silks, and blends), and this is noted in the product descriptions.
What is the width of fabric at eQuilter ?
Japanese fabrics and Bali / Indonesian batiks start at 42 inches wide. Quilt Backing is from 60" to 120" wide, and all others are 42 to 44 inches wide, unless otherwise indicated.
Where are eQuilter fabrics made ?
All fabrics are imported, unless otherwise specified. Most Batiks and Hand Dyes are made in Bali or Indonesia, unless otherwise specified.
When can I expect delivery of my order?
When you place your order and proceed to checkout, you are given a choice of shipping options and costs, based upon your order total. If you do not choose a service, the most economical method will be selected. We package and ship your order as quickly as possible, normally within one to three business days. Please be aware that we are currently running a bit behind schedule on some orders. If your order is urgent, please email to customer service at [email protected] and we'd be happy to expedite your order. Electronic Check orders ship within three to five business days. You may Track your eQuilter Orders here.
Shipping Information
Shipping times vary depending upon shipping delivery method and your location.
Click here to see our shipping rates
Priority Mail shipping takes about 1 to 3 business days and can be estimated using the following map: 
UPS Ground shipping to Contiguous USA can be estimated using the following map:
UPS SurePost shipping to Contiguous USA follows the UPS Ground network and may be delivered by either the US Postal Service or by UPS. This economy service can take an extra 1-2 days for delivery, compared to UPS Ground.
UPS Next Day Air to Contiguous USA is a premium service and is expected in one business day. If you require Saturday Delivery, please call us at USA TOLL FREE: 1-877-FABRIC-3 (1-877-322-7423) to arrange for this extra service.
For Canada, there are three shipping options:
- INTL Mail Service takes about 7 - 21 business days - Trackable
- Priority Mail International takes about 6 - 10 business days - Trackable
- UPS Expedited takes about 1 - 3 business days - Trackable
For All Other Countries, there are three shipping options:
- INTL Mail Service takes about 7 - 21 business days - Trackable
- Priority Mail International takes about 6 - 10 business days - Trackable
- UPS Expedited takes about 2 - 6 business days - Trackable