free shipping on orders over $100,
50% off for international.
Largest selection OVER 1000 NEW PRODUCTS PER MONTH!
2% of sales go to charity:
$1,734,800 raised so far.
Call us: 303-527-0856
Toll Free USA 877-322-7423, Local 303-527-0856

eQuilter Returns

At eQuilter.com, we are dedicated to your satisfaction. All orders are inspected twice before shipping, and we will gladly refund or replace any incorrect or defective item and most non-defective items, provided that you return them in the same state in which you received them (must NOT be washed or cut, no cigarette or other odors, etc). Please inspect your order upon receipt, as returns MUST be received within 30 days of the shipping date of your order. Books, Magazines and Patterns are NOT returnable, due to copyright issues.

All Sales from our Clearance Categories and all Special Orders are FINAL; NO Returns are accepted.

Incorrect or Defective Items

We stand by the high quality of our products and service. If we have made a mistake in your order, or if you receive a defective item, we will gladly issue to you a full refund or replacement upon receipt and verification of the item.

Changed Your Mind?

If you receive something and decide you don't want it after all you may return it and we will credit you for the cost of the item (shipping not included).

If it is a cut-to-order piece, we charge a restocking fee of 15%. On pre-packaged items, there may be no re-stocking fee, provided that the package is not opened.

We go to great lengths to give an image and description that will accurately describe the product, so our customers will get exactly what they want! We also provide a computer monitor calibration procedure in order to achieve the most accurate on screen images.

If you have any questions, please feel free to contact us by email, phone, or fax.

Read eQuilter testimonials

"I was very impressed with the prompt service I received from eQuilter. The fabric was exactly as depicted by the photograph on the website. I am a very satisfied customer indeed."

Donna Debling, Stratford, Ontario

March 6, 2014

"I love eQuilter, they have a wonderful range of fabric and notions and I receive prompt delivery even though I live in the United Kingdom. One of the most pleasing aspects is the..."

Jayne Evans, Wales UK

July 18, 2012

"I am so very happy that I found eQuilter. They are hands down the best in Quality, the best in Fabric Choice and the best in price. I can always find what I am looking for and a whole..."

Tanya Thomas, United States

July 10, 2014

"Thank you for the wonderful fabrics, the quality was beyond my wildest dreams in terms of standard. I know I will be returning to you in the future. Especially as there is nothing..."

Ann Cleaver, Herefordshire UK

January 19, 2016