free shipping on orders over $100,
50% off for international.
Largest selection OVER 1000 NEW PRODUCTS PER MONTH!
2% of sales go to charity:
$1,651,500 raised so far.
Call us: 303-527-0856
Toll Free USA 877-322-7423, Local 303-527-0856

eQuilter Returns

At eQuilter.com, we are dedicated to your satisfaction. All orders are inspected twice before shipping, and we will gladly refund or replace any incorrect or defective item and most non-defective items, provided that you return them in the same state in which you received them (must NOT be washed or cut, no cigarette or other odors, etc). Please inspect your order upon receipt, as returns MUST be received within 30 days of the shipping date of your order. Books, Magazines and Patterns are NOT returnable, due to copyright issues.

All Sales from our Clearance Categories and all Special Orders are FINAL; NO Returns are accepted.

Incorrect or Defective Items

We stand by the high quality of our products and service. If we have made a mistake in your order, or if you receive a defective item, we will gladly issue to you a full refund or replacement upon receipt and verification of the item.

Changed Your Mind?

If you receive something and decide you don't want it after all you may return it and we will credit you for the cost of the item (shipping not included).

If it is a cut-to-order piece, we charge a restocking fee of 15%. On pre-packaged items, there may be no re-stocking fee, provided that the package is not opened.

We go to great lengths to give an image and description that will accurately describe the product, so our customers will get exactly what they want! We also provide a computer monitor calibration procedure in order to achieve the most accurate on screen images.

If you have any questions, please feel free to contact us by email, phone, or fax.

Read eQuilter testimonials

"Love the new website just received my last order can't wait to get started on my new project. This site is great and I can shop at anytime and always get what I need and the parcels..."

Sandra Shanks, Caloundra Australia

December 19, 2015

"I am very happy with my choices of fabric. They are all great. Will be giving your URL to my computer lit friends in the two guilds that hold me captive. Thanks again."

Lurline Jennings

September 4, 2002

"I have bought from eQuilter a few times and I am always impressed with the speedy service. Their selections are great and their free patterns are terrific. I made a mistake on my order..."

Marilyn , B.C. Canada

December 21, 2016

"eQuilter had the perfect yellow flannel that I was having difficulty finding anywhere else. Should have gone here first. eQuilter has the most beautiful fabrics. Thank you so..."

Martha McKee, Calif

May 12, 2015