free shipping on orders over $100,
50% off for international.
Largest selection OVER 1000 NEW PRODUCTS PER MONTH!
2% of sales go to charity:
$1,921,600 raised so far.
Call us: 303-527-0856
Toll Free USA 877-322-7423, Local 303-527-0856

eQuilter Returns

At eQuilter.com, we are dedicated to your satisfaction. All orders are inspected twice before shipping, and we will gladly refund or replace any incorrect or defective item and most non-defective items, provided that you return them in the same state in which you received them (must NOT be washed or cut, no cigarette or other odors, etc). Please inspect your order upon receipt, as returns MUST be received within 30 days of the shipping date of your order. Books, Magazines and Patterns are NOT returnable, due to copyright issues.

All Sales from our Clearance Categories and all Special Orders are FINAL; NO Returns are accepted.

Incorrect or Defective Items

We stand by the high quality of our products and service. If we have made a mistake in your order, or if you receive a defective item, we will gladly issue to you a full refund or replacement upon receipt and verification of the item.

Changed Your Mind?

If you receive something and decide you don't want it after all you may return it and we will credit you for the cost of the item (shipping not included).

If it is a cut-to-order piece, we charge a restocking fee of 15%. On pre-packaged items, there may be no re-stocking fee, provided that the package is not opened.

We go to great lengths to give an image and description that will accurately describe the product, so our customers will get exactly what they want! We also provide a computer monitor calibration procedure in order to achieve the most accurate on screen images.

If you have any questions, please feel free to contact us by email, phone, or fax.

Read eQuilter testimonials

"I love being able to shop in the small hours of the morning after everyone has gone to bed. There is a clear space to look at patterns and make selections and be able to go back and..."

Toni Stone, Fairfax VT

August 24, 2014

"eQuilter always strives for (and achieves) excellent service and personal service. It starts with how they display fabrics. Not only are samples of the patterns displayed in such a..."

Gail Popyk, Sterling Heights, MI

December 16, 2014

"I recently placed an order of fabrics from the Asian collection. When I received my fabric, I was blown away by the vibrance of the colors. All of the fabrics look beautiful online,..."

Stacie Matthew, Farmington, MO

October 7, 2020

"Hello, Luana & Paul, Just want to thank you--my first order from eQuilter arrived today, and I was delighted not only with the fabric but with the fast service, lovely tissue wrapping,..."

Ginnie Schalter

December 4, 2008