free shipping on orders over $100,
50% off for international.
Largest selection OVER 1000 NEW PRODUCTS PER MONTH!
eQuilter charity:
$2,079,000 raised so far.
Call us: 303-527-0856
Toll Free USA 877-322-7423, Local 303-527-0856

eQuilter Returns

At eQuilter.com, we are dedicated to your satisfaction. All orders are inspected twice before shipping, and we will gladly refund or replace any incorrect or defective item and most non-defective items, provided that you return them in the same state in which you received them (must NOT be washed or cut, no cigarette or other odors, etc). Please inspect your order upon receipt, as returns MUST be received within 30 days of the shipping date of your order. Books, Magazines and Patterns are NOT returnable, due to copyright issues.

All Sales from our Clearance Categories, Purchased Gift Certificates and all Special Orders are FINAL; NO Returns are accepted.

Incorrect or Defective Items

We stand by the high quality of our products and service. If we have made a mistake in your order, or if you receive a defective item, we will gladly issue to you a full refund or replacement upon receipt and verification of the item.

Changed Your Mind?

If you receive something and decide you don't want it after all you may return it and we will credit you for the cost of the item (shipping not included).

If it is a cut-to-order piece, we charge a restocking fee of 15%. On pre-packaged items, there may be no re-stocking fee, provided that the package is not opened.

We go to great lengths to give an image and description that will accurately describe the product, so our customers will get exactly what they want! We also provide a computer monitor calibration procedure in order to achieve the most accurate on screen images.

If you have any questions, please feel free to contact us by email, phone, or fax.

Read eQuilter testimonials

"I heard about eQuilter from my online quilt group and was happy to see that they ship internationally for a reasonable cost. I found a few additional things that I wanted right after..."

Sonya Hashimoto, Tochigi, Japan

January 13, 2025

"I gave you all a try on a couple of tiny orders just to check you all out. Wow! I was impressed on both little orders. Then I tried you all out on a much larger order compared to..."

Suzie Hemmer, Southern Western Indiana

February 15, 2025

"I had a snippet of an Ikat fabric from when I went to Houston's big quilt show in 2005. I have looked for the fabric for years in a lot of different websites. But today - there it..."

Jamee Ann Rogers, Morrison, CO

August 26, 2024

"eQuilter is my go-to fabric store. I always receive quality items (books, fabric, patterns) well packaged so they arrive safely. The shipments are quick with notifications if there..."

Janet Henry, Mobile, AL

August 15, 2023